Frequently Asked Questions (FAQ)

1. What products does Wong Smart Trading offer?

We specialize in agricultural equipment and tools, including brush cutters, knapsack sprayers, power tillers, irrigation systems, and more. Our catalog also includes accessories and replacement parts for farming and gardening needs.

2. Do you provide warranty coverage for your products?Yes, all our products come with a warranty. The duration and coverage vary by manufacturer and product. Please refer to the specific product details or contact our team for more information.

3. Can I get a demonstration of your equipment before purchase?We offer product demonstrations for selected equipment upon request. Please contact our customer service team to schedule a demonstration at your convenience.

4. Do you offer delivery services?Yes, we provide delivery services across Malaysia. Shipping fees and delivery times may vary based on your location and the size of your order.

5. What payment methods do you accept?

We accept various payment methods, including:• Bank transfers• Credit and debit cards• E-wallets (such as GrabPay or Touch 'n Go)• Cash on delivery (for local orders)

6. Can I order online?

Yes, you can browse our products and place orders through our website. We also provide customer support to assist with any inquiries or issues during the ordering process.

7. Do you offer bulk discounts for large orders?

Yes, we provide special pricing and discounts for bulk purchases. Please contact us directly to discuss your requirements and get a customized quote.

8. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email or SMS. You can use this number to track your shipment on our delivery partner’s website.

9. Can I return or exchange a product?

We accept returns and exchanges within 14 days of purchase for unused items in their original packaging. Certain conditions apply. Please refer to our Return & Exchange Policy or contact customer service for more details.

10. Do you provide after-sales support or repair services?

Yes, we offer after-sales support, including product servicing and repairs. Our team is trained to handle most issues and ensure your equipment performs optimally.

11. Are your products environmentally friendly?

We strive to source equipment that aligns with sustainable and eco-friendly practices. Many of our products are fuel-efficient and designed to minimize environmental impact.

12. Do you offer financing options?

Yes, we have financing plans available for high-value equipment purchases. Contact us for details about installment options and eligibility.

13. Can I purchase a Wong Smart Trading gift card?

Yes, we offer gift cards for purchase. These can be redeemed for any product in our store and are perfect for gifting farmers and agricultural enthusiasts.